Privacy Policy

Daybreak Systems (“Daybreak Systems,” “we,” “us,” or “our”) is operated by A. E. Pray Holdings LLC. This Privacy Policy explains how we collect, use, store, and share information when you visit daybreak.systems, submit a service request, contact us, or use our services.

Information We Collect

We may collect information you voluntarily provide, including:

• Name
• Phone number
• Email address
• Service address
• Town or ZIP code
• Information about your blinds, shades, shutters, drapery, window film, or other window treatments
• Photos or files you submit
• Service-request details
• Appointment information
• Quotes, invoices, and payment-related information
• Communications, notes, and customer-service records

We may also collect limited technical information automatically when you use our website, such as browser type, device information, pages visited, referring website, and similar usage information through website hosting, analytics, security, or related services.

How We Use Information

We may use your information to:

• Respond to inquiries and service requests
• Diagnose or prepare for window treatment service
• Contact you about appointments, quotes, jobs, invoices, or payments
• Provide, improve, and document our services
• Maintain customer and service records
• Locate appropriate replacement parts or products
• Process transactions
• Prevent fraud, spam, or misuse
• Comply with legal, tax, insurance, accounting, or regulatory requirements
• Improve our website and business operations

We do not use customer photos for public advertising or social media without appropriate permission.

Service Providers

We may use third-party service providers to operate the business, including providers for:

• Customer relationship management and scheduling
• Website hosting
• Email and text communications
• Payment processing
• Accounting and bookkeeping
• File storage
• Website analytics and security

These providers may receive information as necessary to perform services on our behalf.

For example, Daybreak Systems currently uses Jobber for customer records, service requests, scheduling, quotes, jobs, invoicing, communications, and related business operations.

Third-party services are governed by their own privacy and security practices.

Sale of Personal Information

Daybreak Systems does not sell or rent customer personal information to third parties for their own marketing purposes.

If Daybreak Systems, A. E. Pray Holdings LLC, or substantially all of the relevant business assets are sold, merged, reorganized, transferred, or acquired, customer information may be transferred as part of that business transaction.

Any successor receiving that information would be expected to handle it in accordance with applicable law and the privacy commitments associated with the transferred business.

Payments

Payment information may be processed by third-party payment processors.

Daybreak Systems may receive transaction records, payment status, limited payment details, or other information necessary to manage customer accounts and payments. We do not intentionally collect or store full payment-card information on our own website unless specifically disclosed.

Photos and Service Documentation

Customers may submit photos to help identify window treatments, components, labels, damage, installation conditions, or other service issues.

Daybreak Systems may also take photographs during service for purposes such as:

• Diagnosis
• Measurements
• Parts identification
• Estimates
• Service documentation
• Warranty evaluation
• Internal training and reference

We will not intentionally publish identifiable customer photos or recognizable private living spaces for advertising or promotional purposes without permission.

Text Messages and Email

If you provide a phone number or email address, we may use it to communicate with you regarding your inquiry, service request, appointment, quote, job, invoice, payment, or other customer-service matter.

Providing contact information for service purposes does not automatically enroll you in unrelated promotional marketing.

Carrier messaging and data rates may apply to text messages.

Cookies and Analytics

Our website may use cookies or similar technologies for functionality, security, analytics, performance, or to understand how visitors use the website.

Third-party website services may also place or access cookies according to their own policies.

Data Retention

We may retain customer and business records for as long as reasonably necessary to:

• Provide and support services
• Maintain repair and warranty history
• Respond to customer questions
• Maintain accounting and tax records
• Resolve disputes
• Meet insurance, legal, or regulatory requirements
• Protect the legitimate interests of the business

We may delete or anonymize information when it is no longer reasonably needed.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no website, electronic communication, cloud service, or storage system can be guaranteed completely secure. Customers should avoid submitting highly sensitive information that is not necessary for providing service.

Your Information

You may contact Daybreak Systems to request that we:

• Correct inaccurate contact information
• Update your information
• Delete information that we are not legally or operationally required to retain
• Answer questions about information we maintain about you

Some records may need to be retained for tax, accounting, legal, warranty, insurance, fraud-prevention, or other legitimate business purposes.

Children

Daybreak Systems is a home-service business and its website and services are not directed toward children under 13. We do not knowingly seek to collect personal information directly from children under 13 through the website.

External Links

Our website may contain links to third-party websites or services. Daybreak Systems is not responsible for the privacy practices, content, or security of those third parties.

Changes to This Privacy Policy

We may update this Privacy Policy as our services, technology, vendors, or legal obligations change.

The current version will be posted at daybreak.systems/privacy with the effective date shown above.

Contact

Questions or requests regarding this Privacy Policy may be directed to:

Daybreak Systems
A. E. Pray Holdings LLC
Email: service@daybreak.systems
Phone: 848-339-0939
Website: daybreak.systems